SAN FRANCISCO, CA, July 18, 2012 – PivotLink, the leading provider of retail performance management solutions delivered via Software as a Service (SaaS), today announced the availability of PivotLink Customer PerformanceMETRIX 2.0, an application that gives retailers a deeper understanding of customer preferences and buying behavior. Customer PerformanceMETRIX improves customer lifetime value by linking all phases of the marketing automation lifecycle – from advanced segmentation and scoring to campaign management and ROI analysis.
Retailers are increasing their focus on customer segmentation to create customer-centric marketing initiatives and drive sales, according to the National Retail Foundation’s (NRF) “Retail Horizons Report” for 2012. NRF says as many as 95 percent of retailers now engage in some form of customer segmentation, up from 66 percent in 2007.
Making it simpler to provide analytics and metrics to all who need them is important to 91 percent of retailers, according to the Ventana Research “Benchmark Research: Business Analytics in Retail.”
Mark Smith, CEO and chief research officer, Ventana Research, added, “In the move to customer-centricity, retailers need the ability to keep up with the rapid pace of multichannel customer interactions and behaviors to quickly ascertain the performance of offers relating to consumer segments. PivotLink is helping to address this need through its retail analytics solution designed to be intuitive and interactive in how information can be used to take action and make decisions to increase the outcomes of marketing and sales.”
“Our customer validation has confirmed there’s a real need to improve marketing optimization by eliminating customer information silos,” said Joe Dalton, chief marketing officer, PivotLink. “For many retailers, their segmentation efforts are limited due the difficulties in making sense of the information and engaging customers effectively.”
“Today’s marketers have the opportunity to be incredibly smart about how they engage with their prospects and customers across the digital channels,” said Scott Olrich, chief marketing and sales officer at Responsys. “Our partnership with PivotLink helps our clients achieve a truly holistic view of the customer, enabling them to orchestrate highly sophisticated, cross-channel marketing programs that drive engagement, ROI and lifetime value.”
Watch the “Rev-Up Your Retail” Video Series and read case studies at http://www.pivotlink.com/customers.
PivotLink is the leader in on-demand retail performance management applications for customer-centric retailers and retail-related companies such as Fifth & Pacific Companies (formerly Liz Claiborne); Kelly-Moore; Timbuk2; Party City; Car Toys; Rossignol; Shaklee; and Zones. Encompassing retail best practice reporting, customer performance analytics and marketing optimization, PivotLink’s suite of retail applications and third party content empower business users with actionable insights to serve their increasingly connected, mobile, omni-channel consumers. PivotLink is a privately held company backed by Trident Capital, Emergence Capital Partners, StarVest Partners and Pelion Venture Partners.
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PivotLink is a trademark of PivotLink Corporation. Other product and company names may be the trademarks of their respective owners. This press release is for informational purposes only and no offer to buy or solicitation of an offer to sell any securities is made hereby. The forward-looking statements in this release are subject to unknown risks and uncertainties and do not constitute guarantees of future performance. Actual results, performance or achievements of the company may differ materially from results, performance or achievements of the company expressed or implied by such forward-looking statements.