PivotLink Support

PivotLink uses SaaS best practices and commercially reasonable efforts to deliver with at least a 99.9% monthly level of uptime, excluding regularly scheduled maintenance and force majeure events. PivotLink performs regularly scheduled maintenance on PivotLink from time to time during maintenance windows, and during scheduled maintenance periods PivotLink may not be available. PivotLink will use commercially reasonable efforts to provide at least three (3) days notice of scheduled maintenance to your PivotLink Administrators.

Technical Support

• 5 x 9 live support (8 am – 5 pm PST) for your company’s defined administrators via an online 24 x 7 secure customer portal accessible via username and password provided by PivotLink to your company’s defined administrators.
• Via an online 24 x 7 support guide accessible by all End Users.
• Via an online 24 x 7 administrator’s guide accessible by all PivotLink administrators.
• For emergency support issues submit to support911@pivotlink.com or by calling 425 651 4152 and pressing 1 to have an engineer paged.

Support Contact Information

Customer Portal Login
Phone: 425.651.4152